On a daily basis we receive phone calls, letters, or walk in complaints from our constitutents.  Whether it is a homeless issue, a school issue or a child welfare issue, if we receive a complaint, we are going to respond.  Most of the time when I call an agency in reference to the complaint, their staff are very responsive and helpful.  When I call you, I am simply trying to find out if there is some way we can work together in assisting the client.

Sometimes when a client feels that the process may not be moving fast enough, that they may be getting the run around, they will call our office.  Sometimes they just need someone to help them understand the process or an ear to voice their frustration.  In dealing with some of these client issues, I have found that they were not given adequate information or they may have missed something when it was first explained to them.  Sometimes, helping these people get the best service possible is me just doing my job.